Property Information and Disclaimer
Property Information and Disclaimer
The following information is to help guests know what to expect when staying at Ecoasis. Our accommodation is designed to be self service. We are here to help you get the most out of your stay, please co-operate with our guidelines and give us 24 - 48hrs notice for anything you may require so we can be prepared. Our guidelines are to create harmony for you, us and the environment during your visit. Please take great care of yourself, other creatures and our property, Thank you.
Check in : Check in online 48hr before your arrival with our easy self-check in form.
When we get your form we will send you key instructions and a map to your Chalet.
Your Chalet will be ready from 2pm and you can arrive directly at your Chalet.
Check out Check out is strictly 10 AM AEST (NSW time) unless otherwise arranged. Late check-out fees will apply.
Reception The reception vestibule is open from 8am - 8pm for the convenience of DVD’s, games and tourism information.
How to reach us We are often out in the field providing our wellness services and away from our office. If you need to speak to someone, make an appointment by calling 02 6679 5959. If It’s after hours or we are in an appointment you can leave a message and we will return your call at our earliest convenience.
Emergency calls If you have an urgent (unexpected) issue with your Chalet, please call our grounds manager on +61 (0) 422 645 820.
Emergencies Please contact onsite managers FIRST prior to calling 000. In case of emergency call 000 - fire/ Ambulance/ Police Hospital - Murwillumbah Regional Hospital - 02 6672 1822 Dentist - Smile Street Murwillumbah - 02 8014 8686 Doctor - King Street Med, Murwillumbah - 02 6672 4244 Chemist - Varela Swift Pharmacy, Murwillumbah - 02 6672 2388
First Aid A small First Aid kit is available in all Chalet Kitchens and at reception area. Please report any incidents and accidents to management before departing the property.
Transport Ride Share Driver - Steve: 0409 419 852 Tweed Taxi: 02 6672 1344
WiFi C.1 & 2 have good access to the Telstra network for phone tethering. C. 3 & 4 are able stream with the use of a dongle on the Telstra network. C. 5 & 6 have no reception or wifi. Tech detox cabins. Dongles are available for hire $30/night with up to20gig data allowance. Add on data can be purchased. Wifi is available at reception / common area for small use. Wifi Password: Sweet home
UKI Village - Approximately 8 min drive to the village of Uki • Supermarket • Post office • Pure love takeaway • Mount Warning hotel • Uki Pie Shop • Curl Up & Dye Hairdressing • Buttery Shops • Laundromat • Service Station & Mechanic
Disclaimer & Incidental Damages To avoid charges for incidental damages or extra cleaning fees please follow our guidelines. In the event that an accident has occurs, something has broken or you have left rubbish, please notify us so we can coordinate our staff and minimise the costs to you. Please leave your Chalet clean and tidy, Kitchen & BBQ washed and rubbish disposed at reception car park. Drop your key on the reception table and leave any feedback on the note pad. Thank you for staying with us.
Self care All of our visitors at Ecoasis are required to be full self responsible for their own wellbeing and considerate of our property, wild life and other guests. You are in a new environment with wild life around you, please be cautious.
Baths/Spas To use the Spa Bath feature, be sure to fill the bath at least 5cm over the jets or the water will spray in the air.
The use of bath bombs, oils, botanical mater ie rose petals, glitter bombs is prohibited from use in baths or spa baths. As we are on septic systems, these contaminate the septic systems and pipes in the spas. Use of these will incur an additional cleaning fee. The use of plain Epsom salts & Magnesium is ok.
Water All of our water is from rain, collected on the roofs into tanks. Sometimes the Tea tree and Eucalyptus leave a tannin colour in the water. As an extra precaution we treat our tanks with Hydrogen peroxide which is safe for cooking and bathing. Drinking water from Vene’s spring is supplied in the water dispenser, if you run out, message and we will deliver. Please be considerate of your water usage such as leaving taps running. Over spilling the bath, leaving the tap on and hence leaking the full tank of water will be charged accordingly.
Air Conditioner & Heaters We value the earth and our precious resources, please turn off aircon, heaters and lights when out. Please do not use the heater or aircon with the doors or windows open. If your Chalet becomes moist from the condensation from the COLD air conditioner and/or steam from your bath, please use the extractor fan in the bathroom and the DRY mode on Air conditioning. Be cautions on the wooden stairs when wet. Cleaning All dishes are required to be cleaned, put away and the chalet left clean and tidy. Additional cleaning fees will apply if extra cleaning is required;
Gas BBQs Please clean the BBQ after use and turn the gas bottle off. Tools in the bottom drawer in the kitchen.
Rubbish Our bins are located at reception car park. Yellow lid is for recycling, red lid is general waist and compost is in the big black bin.
Please dispose of all your rubbish before you leave or charges apply.
Furniture Do not move our furniture or TV. To prevent damage to our floors and furniture and injury to our guests. Charges apply to damaged furniture.
Mozzie Coils Use only in the coil holder provided. These will burn any surface they are left on.
For outdoor use only. Any damages to furniture or property will be charged repair or replacement costs.
Tea Lights Tea Lights must be in tea holders provided. Please do not burn other candles in the chalets.
Smoking Smoking is prohibited indoors. Ashtrays are provided on the outside decks for your use.
DO NOT throw butts off the deck. Fines apply for smoking indoors or littering butts.
Vehicles The speed limit throughout the resort is 10 - 20 km/h. The roads are shared by pedestrians and wildlife.
Speeding drivers will be prohibited from driving through the resort and will be asked to leave their vehicles at the reception parking area.
Our driveway is suitable for 2wd. If your car is skidding, please use 2nd gear and go a little faster.
Noise The serenity of Ecoasis Resort is essential to all our guests. Please respect others and keep music, loud noise and disturbances to a minimum.
The sound echoes through the valley. Drones They are not permitted to be flown on the property.
Pets Pets are not permitted onsite, and guests will be asked to leave if there is a breach.
Additional guest: All Chalets have 1 x Queen side bed and are designed for a one couple stay, other than range view that has two bedrooms and sleeps 4. Each chalet has a guest sofa bed suitable for 1 x adult or 2 x children. Please notify us of your extra guests or visitors, failure to do so will result in the termination of your booking with no refunds.
Day guests are your personal guests who can visit for free as long as they are not staying the night, and they are required be included in reservation guest list, no exceptions. Please see our Terms and conditions on the website for Additional guest fees.
Please click below to download this is our Property Information and Disclaimer Policy.