Property guidelines & disclaimer

Check in - online 24hrs prior to your stay. Check in directly at your chalet.

Check out Check out is strictly 10 AM AEST (NSW time) unless otherwise arranged. Late check-out fees will apply. to speak to someone, make an appointment or sms 0409 200 167 between 10am - 3pm.

Office Hours : Mon - Sat 10am - 4pm.

Reception Our reception is attended by appointment. Ecoasis is on 112 acres of rainforest and we are often out in the field or providing spiritual services. If you require anything at all, please sms 0409200167 to arrange a time to meet at reception or assist your requirements. Please no calls after 6pm unless SOS.
You can access our free DVD hire, maps and info between 8am - 8pm outside our reception pffice building.

Emergencies after 6pm and before 9am. Please contact onsite managers FIRST prior to calling 000. For assistance please call the manager onsite: Sandro or Iya : 0409 200 167 In case of emergency call 000 - fire/ Ambulance/ Police Hospital - Murwillumbah Regional Hospital - 02 6672 1822 Dentist - Smile Street Murwillumbah - 02 8014 8686 Doctor - King Street Med, Murwillumbah - 02 6672 4244 Chemist - Varela Swift Pharmacy, Murwillumbah - 02 6672 2388

First Aid A small First Aid kit is available in all Chalet Kitchens and at massage reception area . Please report any incidents and accidents to management before departing the property.

What to expect Our guests come to enjoy a direct connection with nature. Our Chalets are designed to enhance your experience, uninterrupted. We prove a range of services including our gourmet menu and massages that gives you choice to be here fully self managed or catered to with classes, meals or wellness programs - as you choose. Contact our office for more information through email info@ecoasis.com.au

WiFi We offer free Starlink wifi all over the property, it is strongest at the reception common area and reaches all our chalets.
We cannot Guarantee this service, as it is effected by clouds and tree foliage. If you require stable fast internet, we provide a dongle for hire $30/ day. The dongle works best where the phone reception is strong.
Chalet 1 & 2 (Morning Mist and Sunrise) get 4G Telstra & Optus network. Dongle best / Star link ok
Chalet 3 & 4 (Forest and Range View) get 3G Telstra & Optus network. Starlink yes / Dongle ok
Chalet 5 & 6 (Hideaway and Hidden Valley) have no phone reception. Starlink yes / Dongle no
Most people come to the forest to switch off and connect!

Self care All of our visitors at Ecoasis are required to be full self responsible for their own wellbeing and be considerate of our property, wild life and other guests. You are in a new environment with wild life around you, please be cautious. 

Electric Vehicle (EV) Charging Policy

For the safety of our guests, property, and local environment, Ecoasis does not currently provide electric vehicle (EV) charging facilities.
Household power points are not designed or approved for EV charging and must not be used to charge electric or hybrid vehicles on our property. Use of non-approved charging methods can create serious fire hazards, electrical faults, or damage to vehicles and property.

Guests are kindly requested to plan ahead and use designated public charging stations in the region. (We are happy to provide directions to the nearest stations upon request.)

Baths/Spas
All chalets have a bath tub. The Spa bath with Jets is in Chalet Morning mist, Range view and Hideaway.
To use the Spa Bath feature, be sure to fill the bath at least 5cm over the jets or the water will spray in the air.

The use of bath bombs, oils, botanical mater ie rose petals, glitter bombs is prohibited from use in baths or spa baths. As we are on septic systems, these contaminate the septic systems and pipes in the spas. Use of these will incur an additional cleaning fee.
The use of plain Epsom salts & Magnesium is ok. Or ask us for a SPA HAMPER

Water
All of our water is from rain, collected on the roofs into tanks. Sometimes the Tea tree and Eucalyptus leave a tannin colour in the water. As an extra precaution we treat our tanks with Hydrogen peroxide which is safe for cooking and bathing. Drinking water from Vene’s spring is supplied in the water dispenser, if you run out, message and we will deliver. Please be considerate of your water usage such as leaving taps running. Over spilling the bath, leaving the tap on and hence leaking the full tank of water will be charged accordingly. 

Air Conditioner & Heaters
We value the earth and our precious resources, please turn off aircon, heaters and lights when out. Please do not use the heater or aircon with the doors or windows open. If your Chalet becomes moist from the condensation from the COLD air conditioner and/or steam from your bath, please use the extractor fan in the bathroom and the DRY mode on Air conditioning. Be cautions on the wooden stairs when wet. Cleaning All dishes are required to be cleaned, put away and the chalet left clean and tidy. Additional cleaning fees will apply if extra cleaning is required; 

Gas BBQs Please clean the BBQ after use and turn the gas bottle off. Tools in the bottom drawer in the kitchen. Extra cleaning fees apply.

Rubbish Our bins are located at reception car park. Yellow lid is for recycling, red lid is general waist and compost is in
the big black bin. Please dispose of all your rubbish before you leave or charges apply. 

Furniture Do not move our furniture or TV. To prevent damage to our floors and furniture and injury to our guests. Charges apply to damaged furniture. 

Mozzie Coils Use only in the coil holder provided. These will burn any surface they are left on. For outdoor use only.
Any damages to furniture or property will be charged repair or replacement costs.

Tea Lights Tea Lights must be in tea holders provided. Please do not burn other candles in the chalets. 

Smoking Smoking is prohibited indoors. Ashtrays are provided on the outside decks for your use. DO NOT throw butts off the deck. Fines apply for smoking indoors or littering butts. 

Vehicles The speed limit throughout the resort is 10 km/h. The roads are shared by pedestrians and wildlife. Speeding drivers will be prohibited from driving through the resort and will be asked to leave their vehicles at the reception parking area. 

Noise The serenity of Ecoasis is essential to all our guests. Please respect others and keep music, loud noise and disturbances to a minimum. The sound echoes through the valley. Drones They are not permitted to be flown on the property. 

Pets Ecoasis is a wild life sanctuary, pets must be pre-approved to be permitted onsite. Contact us if your travelling with a service/therapy dog. Guests will be asked to leave if there is a breach.

Additional guest: All Chalets have 1 x Queen side bed and are designed for a one couple stay, other than range view that has two bedrooms and sleeps 4. Each chalet has a guest sofa bed suitable for 1 x adult or 2 x children. Please notify us of your extra guests or visitors, failure to do so will result in the termination of your booking with no refunds.  Day guests are your personal guests who can visit for free as long as they are not staying the night, and they are required be included in reservation guest list, no exceptions. Please see our Terms and conditions on the website for Additional guest fees.

If you have any questions, please do not hesitate to email me at info@ecoasis.com.au or call # +61 (0) 409 200 167.